01What this policy covers
seacomb (海梳, www.seacomb.com) is operated by Fanda (Hong Kong) Industry Limited ("we"). This policy explains what information we collect, what we use it for, who we share it with, where it is stored, and how you can view or delete it.
It applies to two groups: companies that sign up for seacomb and their members ("you"), and people who message you through the WhatsApp numbers, Facebook Pages and Instagram accounts you connect ("buyers").
02What we collect
Sign-up and login
Email, name, company name and login times. Passwords are stored only as a hash; nobody can read the original.
What you and your team enter in the tools
- Team members and their roles;
- Accounts, links and keywords to fetch; leads and follow-up notes;
- Your company's own social accounts registered in Account Hub (passwords encrypted; managers and the account's owner can reveal one, and every reveal is logged); tickets and ledgers;
- Folder paths and small clip thumbnails registered in Touchdown — original videos stay on your own computer and are never uploaded.
Public content you ask us to fetch
Public comments under the public social posts you specify: the commenter's public display name, profile link, comment text and time. Only the posts and accounts you specify.
Messages received by the numbers and pages you connect
Messages Meta forwards to us (text, images and files, the sender's phone number or platform ID, the name they display on the platform, time), delivery and read receipts; the authorization credential Meta issues when you connect a number or page (encrypted); the number's status, such as quality rating and display-name review.
Keys you enter
Your AI provider key and YouTube key: stored encrypted; the page shows only the first and last few characters.
The collector on your computer
The collector you install on your own computer reports whether it is online, the machine name, its version, whether each of the four platforms is logged in (login state only — it never reads or sends your account passwords or cookies), and the results of the work it did.
Generated automatically
Server access logs (IP address, time, address visited), used only for troubleshooting and abuse prevention. The site uses a single cookie to keep you signed in; there are no advertising or analytics trackers. Fonts load from Google Fonts, so your browser connects to that service.
03What we use it for
- To provide the tools themselves: fetching comments, screening, follow-up, account management, clip scheduling, receiving and answering inquiries;
- To recognize who is signing in and protect accounts; to send verification codes and notifications (for example, alerting a manager when a number has a problem);
- To troubleshoot and improve the tools;
- To comply with legal requirements.
What we don't do: sell your data; use it for advertising; train AI models on your data or on buyers' messages; send bulk messages or contact people you have not contacted.
04Who we share it with (only what the job requires)
| Recipient | Why, and what they get |
|---|---|
| Meta (WhatsApp, Facebook, Instagram) | Sending and receiving messages, connecting numbers, checking number status. Governed by Meta's platform terms. |
| The AI provider you choose | The provider whose key you entered under Settings → AI. When translating, screening comments or drafting replies, we send it the relevant text; it is your own key, under that provider's terms. |
| Railway (cloud hosting) | The servers we rent; your data is stored there. Data centers outside mainland China. |
| Alibaba Cloud DirectMail (Hangzhou) | Sends sign-up codes, password resets and notification emails; receives only the email address and message content. |
| WeCom (企业微信) | When you enable a WeCom group bot in alert settings, alerts are sent to your group. |
| Services used to fetch public pages | To retrieve comments under public posts, we use our own programs or partner services to visit those public pages; they receive only the links, account names and keywords to fetch. |
| Law enforcement and regulators | Only under a formal legal requirement. |
Nobody else.
05Where it is stored, and for how long
We rent cloud servers from Railway whose data centers are outside mainland China, so your information is stored abroad. The second checkbox at sign-up is your separate consent to this.
- While your account exists, your data is kept for your use;
- When you delete your account: deleted within 30 days (see Data Deletion);
- Buyers' messages follow your data: deleted when you disconnect the number or delete the account;
- Server access logs are cleared automatically under Railway's retention period.
06How we protect it
- HTTPS everywhere;
- Passwords stored only as hashes; Account Hub passwords, platform authorization credentials, AI and YouTube keys, and WeCom bot addresses stored encrypted;
- Each company's data is isolated from every other company's; members see only what is assigned to them;
- Revealing a password, changing an owner, disconnecting a number — all logged.
No system is 100% secure. If a breach occurs, we will notify affected customers as soon as we discover it, explaining what was affected and what we did.
07What you can do
- View and export: lists, leads and ledgers can be exported as spreadsheets;
- Correct: name, company and similar details in account settings;
- Delete: see Data Deletion;
- Withdraw authorization: disconnect a number under Numbers & Pages, or remove seacomb in your Facebook settings;
- Ask: email leo.sunfl@gmail.com.
08People who messaged one of our customers (buyers)
Your messages are received and stored through seacomb by the company you contacted (our customer), which decides how they are used. To view or delete them, contact that company first; if you cannot reach them, email leo.sunfl@gmail.com with your phone number or platform username and the company you contacted. We will forward your request to them, or handle it as the law requires.
09Minors
seacomb is a business tool and is not intended for anyone under 18.
10Changes to this policy
The date of the latest update appears at the top of this page. For significant changes, we will notify you in advance in the tools and by email.
11Contact us
Fanda (Hong Kong) Industry Limited · 1 Queen's Road Central, Hong Kong · leo.sunfl@gmail.com