01Stop one number (no more messages from it)
A manager signs in → Inquiry Hub → Numbers & Pages → open that number → Disconnect this number.
We immediately unsubscribe from Meta's updates and delete the number's authorization credential and its source links.
Conversations already received stay in your workspace; to delete those too, see the next section.
02Delete the whole account and all data
From the email address you signed up with, email leo.sunfl@gmail.com with the subject "Delete seacomb account", stating your company name and sign-up email.
We reply to confirm it is really you.
Once confirmed, everything is deleted within 30 days, and we email you when it is done.
What gets deleted: the account and team, lists and fetch results, leads and follow-up notes, Account Hub records (including encrypted passwords), Touchdown records, connected numbers and their authorization credentials, received messages, alert settings, and the keys you entered.
Records we are legally required to keep (for example invoicing records) are kept for the legally required period and deleted afterwards.
03You are a Facebook / Instagram user and want seacomb to delete data about you
First, remove the authorization (if a Page was connected using Facebook Login)
Open Facebook → Settings & privacy → Settings → Business integrations.
Find seacomb → Remove. From then on we receive no new data.
Then delete what was already received
Email leo.sunfl@gmail.com with your Facebook or Instagram username and the name of the Page you contacted.
We delete it within 30 days and email you when it is done.
04You messaged one of our customers on WhatsApp
Your messages are handled by the company you contacted; please contact that company first. You can also email leo.sunfl@gmail.com with your number and that company's number; we will forward your request to them, or delete the data as the law requires.
05How long it takes, and how you know
Always within 30 days, and we email you when it is done. Questions: email leo.sunfl@gmail.com.